We make every effort to give the best service possible to everyone who attends our practice.
Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned and this may be the approach you try first.
Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days, as this helps us to establish what happened more easily.
If you are registered patient you can complain about your own care. You are unable to complain about someone else’s treatment without their written authority.
Send your written complaint to:
The Practice Manager
Townside Primary Care Centre
1 Knowsley Street
Further written information is available regarding the complaints procedure from reception.