Townside Surgery

Townside Primary Care Centre, 1 Knowsley Street, Bury, BL9 0SN

It's Monday 10:44 AMWe're open

NHS

Telephone: 0161 762 1600

Fax: 0161 762 1604

Out of Hours: 0161 763 4242

Appointments

Routine Appointments

We operate a computerised appointments system of pre-bookable 10 minute appointments.  You can make an appointment with any Doctor at the Practice and express a preference regarding which Doctor you wish to see.    Routine appointments can be made over the telephone, face-to-face at reception or on line via the On line Appointments Booking link.

Emergency Appointments

If you need to see a doctor urgently it may not always be possible to see the doctor of your choice.  We offer same day telephone triage calls for all emergency consultations.

Children under 12 years old will be offered a same day appointment for all medical emergencies and will not be offered telephone triage.

To book an Emergency appointment , please follow these simple steps:

  • Contact the surgery as early as possible.
  • A doctor calls you back (It is important that you maintain current telephone contact details with the surgery).
  • You are always seen if needed.

Telephone Triage – for the best care at the best place at the best time for you

We have operated a telephone triage service for some time. For those not familiar with the triage system here is how it works:

  • If you have an emergency and need to speak to a clinician urgently please phone the surgery – our phone line opens at 8am.
  • Triage is for patients who feel they require an urgent appointment only and therefore does not include medication request or sick note requests.
  • You have to be available to come down to the surgery within 1-2 hours if needed. If you are going to work then it is not an emergency for telephone triage.
  • Your call will be triaged along with many other calls in a morning; this means we may not be able to give you an exact time you will be called back.
  • Triage does not always mean you have to come to the surgery on the same day. The doctor may be able to deal with your query over the phone, or they may signpost you to a more appropriate service or book you for a routine appointment if appropriate.
  • Children under the age of 5 years will automatically be offered a GP appointment without the need for a telephone triage.
  • If you are having dental problems then please contact your dentist or the Dental Access Centre on 0161 716 2525.
  • If you are suffering from problems with your eyes then please contact your optician or the Minor Eye Conditions Service (www.burymecs.co.uk).
  • If you have a minor ailment then please see your local pharmacist as the first port of call. Another useful resource is www.selfcareforum.org. to help patients self-care and manage minor ailments.

Online Appointment Booking

  • Patients may book Face to Face consultations online, Access the online appointment system or alternatively click the link to the right of the page (please ensure that you have registered for online services).
  • To register for online services (which gives access to appointments and enables you to order your repeat prescriptions) please bring two forms of identification into the practice, where our receptionists will be happy to go through the process with you.  Online registration is only available for patients over 16 years of age.
  • Once you have received your online log in details simply follow the step by step instructions on screen.  Remember there is no need to register more than once, registering online will include access to online appointments, repeat prescriptions and in April 2016, access to your health record.
  • Patients are advised that in order to activate and access your Repeat Prescriptions online, Photographic proof of identification will need to be presented in person at your GP Practice.
  • Should you experience any problems please refer to the Patient Frequently Asked Questions Guide

Join Our Patient Participation Group

Patient Survey

  • We would like you to think about your recent experiences of our service.

Friends and Family Test

  • We would like you to think about your recent experiences of our service.

New Patients Online Pre-registration

Opening Times

  • Monday
    08:00 - 18:30
  • Tuesday
    08:00 - 18:30
  • Wednesday
    08:00 - 18:30
  • Thursday
    08:00 - 18:30
  • Friday
    08:00 - 18:30
  • Saturday
    CLOSED
  • Sunday
    CLOSED